Do you have questions about our wine club? We have answers!

  1. Which package did I sign up for?

    No problem, simply sign in with your email address and password and click on ‘Account’ (Under your Subscriptions) it will show your membership type.

  2. Can I switch membership types?

    You are able to switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments. We process payments for recurring orders on the 15th of the month prior to shipping, so be sure to change your membership type by that date!

  3. What wines will be in my shipment?

    Our Klub Punkt team curates a variety of wine for your package, and bases them on the package you have chosen. The wines are picked from our exclusive brand offerings, and are organized to appeal to your taste buds! Seasonal Mix provides wines tailored to the seasons, Riesling + Friends provides crispy and light whites, and Red Obsessed appeals to the bold and brave.

  4. Can I choose the wines for my shipment?

    Our winemaking family chooses the wines for each package prior to each shipment. We uphold our promise to send you the best and most exclusive wines we have to offer. Also you can add any of your favorites to the package; just let us know!

  5. When will the next package be shipped?

    All shipping will commence on the 1st of the month that the shipments are in, aka March, June, September, and December. If you want to make any changes or updates to your choice, be sure to get them in before the cut-off date, aka the 15th of the previous month.

  6. I will be away during my next shipment, what can I do?

    If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.

  7. Can I change the address my wine is shipped to?

    If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.

  8. Can I add more wine to my package?

    Absolutely, anytime. Just send me an email at info@chaffeybros.com.

  9. What additional wines are available to me?

    As a Wine Club member you have access to more wines than anyone else! You can see the selection of wines on our website, or email info@chaffeybros.com for a current list of everything available.

  10. When will my credit card be charged?

    Credit cards will be processed on the cut-off date of the 15th of each month prior to shipping.

  11. Can I track my shipment?

    When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can logon to the courier’s website to get an estimate date of delivery.

  12. Can the courier leave my wine on my porch?

    You bet, just ensure that you specify the drop off location when you are checking out.

  13. I forgot my member number… How do I find it?

    Log in to your account and view it under Your Account/view and it will show in the right hand sidebar.